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Director, Education Services and Delivery APJ


The Director, Education Services APJ will manage, develop and lead the Education Services business in APJ. The role is expected to grow the Customer Education Business by increasing number of students trained and certified across the GEO. This includes working in partnership with the Field Sales Organization and Channel Organization while implementing the global strategy along with curriculum and initiatives. The role is fully responsible for the direct and channel business in APJ, has full P&L responsibility and manages a team of full time employees and contractors

Key Focus Areas:

• Drive, implement and increase Education business, proliferation and long term strategic goals for Education in APJ

• Develop a business partnership with the APJ leadership team and enhance the strategic relevance of education and learning in within the APJ GTM.

• Develop strong relationships with our Regional & Global Training Partners to incrementally grow the customer education business.

• Influence uptake of new delivery models for the region

• Manage and nurture a diverse team of Regional leaders for Education Sales and Delivery Partners

• Build a strong relationship with the Global Education team to ensure that the Education business in APJ has its interests represented

• Instrumental in discussions around localization and local adaptation of the roadmap

• Plan and execute strategies to increase adoption of Vmware technologies across the region

• Ensure adherence to contractual agreements, and work with legal to ensure localization of global roll-outs in line with local laws.

• Ensure execution quality and instructor capability towards achieving mandated customer satisfaction and feedback scores.

Requirements: (Knowledge, skills, and abilities)

• At least 10 years experience in Education P&L Management within an IT Software organization

• At least 5 years of responsibility managing a multi-lingual and multi-cultural team

• A proven track record of growing an Education Business across a region

• A proven track record of key KPI results

• A strong background of both external customer training.

• A proven track record of working with Education delivery and sales Training Partners

• Financial Management able to effectively manage Cost, Revenue and Margin

• Good commercial awareness, able to structure commercial arrangements with the support of our legal department and within the bounds of our legal requirements.

• Excellent communications and interpersonal skills

• Excellent understanding of technology and relating the value to a customer’s business requirements. Although not a technologist, the candidate will be able to understand the technical issues surrounding VMware products and technologies.

• A firm understanding of the channel eco-system including Systems Integrators, Distributors & OEMs

• Be a natural team player and have a desire to work with others for broader success

• Be able to operate successfully in a rapidly changing environment

• Positive attitude, self-motivated and persistent

Key Performance Measurements

• APJ education revenue, margin and bookings

• Numbers of students trained and certified

• Training growth across multiple methodologies, channels (direct and partners) and regions.

• Integration of education in license engagements thereby increasing customer investment in training.

• Drive long term strategic relationship with customers with the help of Education managers and Channel management

Desirable Personal Characteristics

• Drive, Passion, Curiosity

• Honest with High Integrity

• Team Player

• Strong Leadership

• Focused and Committed

• Planning & Organizing

• Communication

Category : Sales
Subcategory: Services Sales
Experience: Business Leadership
Full Time/ Part Time: Full Time
Work From Home: No
Posted Date: 2020-03-03

VMware Company Overview: At VMware, we believe that software has the power to unlock new opportunities for people and our planet. We look beyond the barriers of compromise to engineer new ways to make technologies work together seamlessly. Our cloud, mobility, and security software form a flexible, consistent digital foundation for securely delivering the apps, services and experiences that are transforming business innovation around the globe. At the core of what we do are our people who deeply value execution, passion, integrity, customers, and community. Shape what’s possible today at http://careers.vmware.com.

Equal Employment Opportunity Statement: VMware is an Equal Opportunity Employer and Prohibits Discrimination and Harassment of Any Kind: VMware is committed to the principle of equal employment opportunity for all employees and to providing employees with a work environment free of discrimination and harassment. All employment decisions at VMware are based on business needs, job requirements and individual qualifications, without regard to race, color, religion or belief, national, social or ethnic origin, sex (including pregnancy), age, physical, mental or sensory disability, HIV Status, sexual orientation, gender identity and/or expression, marital, civil union or domestic partnership status, past or present military service, family medical history or genetic information, family or parental status, or any other status protected by the laws or regulations in the locations where we operate. VMware will not tolerate discrimination or harassment based on any of these characteristics. VMware encourages applicants of all ages. Vmware will provide reasonable accommodation to employees who have protected disabilities consistent with local law.



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