The VCS Security team is global in nature and responsible for understanding and working with large, geographically dispersed, virtual teams. If you are interested in a start-up like experience, and enjoy the challenge of influencing large cross-functional projects and complex technical initiatives, then come join us!
The Virtual Customer Service (VCS) Security Team is seeking a VCS Security Security Bar Raiser Team Manager based out of Japan to lead a Japan team of agents and participates in assessments as part of our VCS Security Bar Raiser Program. The VCS Security Bar Raiser Program is responsible for assessing, training, and generally raising the bar on security for VCS associates globally.
This employee is a key member of the VCS Security Team and reports to the Security Bar Raiser Group Manager, VCS Security located in India. A successful candidate will be a hands-on manager who, along with their team, will be responsible ensuring assessment completion for their country, leading the team in their country, heading initiatives, as well as assisting in developing and implementing new programs that will evaluate all VCS associates.
Key Responsibilities
· Ensure compliance with established control procedures.
· Completes work papers and reports by documenting assessment activities and findings.
· Communicates results with senior management.
· Training and developing agents.
· Ensures proper support and effective cooperation with CS Operations, CS Security, Legal, Human Resources and other stakeholders.
· Develops and maintains effective, predictable and measurable procedures for team.
· Participate in product and technology roadmap discussions.
· Provides regular coaching and feedback to direct reports to help grow individual functional skills and leadership capability.
· Understands and communicates vision for team members
Amazon is an Equal Opportunity Employer Minority / Women / Disability / Veteran / Gender Identity / Sexual Orientation / Age
Basic Qualifications
· 3+ years of people management experience
· 3+ years working in a customer service driven environment
· Exceptional (English) written communication skills able to write clearly and succinctly.
· Experience with developing and conducting security audits.
· Excellent skills utilizing SharePoint, Excel (pivot tables a plus), and Word
Preferred Qualifications
· A Bachelors degree from an accredited university or equivalent professional experience.
· Excellent written and verbal communication skills, including presenting to Key Stakeholders, senior leaders and large training groups in-person or remotely.
· 1+ years project management experience leading projects with tight deadlines that involve the use of automated and manual systems and supporting internal customers across the globe
· Customer-focused and results-oriented manager who exemplifies influencing without authority
· Ability to excel when dealing with ambiguity in a fast-paced environment that requires multi-tasking
· Multi-lingual/Bilingual in English and Japanese. This can be moved to a basic qualification in countries where there are CSAs who do not speak English and the TM would need to be fluent in an alternate language to hold 1:1 meetings with those agents.
The Virtual Customer Service (VCS) Security Team is seeking a VCS Security Security Bar Raiser Team Manager based out of Japan to lead a Japan team of agents and participates in assessments as part of our VCS Security Bar Raiser Program. The VCS Security Bar Raiser Program is responsible for assessing, training, and generally raising the bar on security for VCS associates globally.
This employee is a key member of the VCS Security Team and reports to the Security Bar Raiser Group Manager, VCS Security located in India. A successful candidate will be a hands-on manager who, along with their team, will be responsible ensuring assessment completion for their country, leading the team in their country, heading initiatives, as well as assisting in developing and implementing new programs that will evaluate all VCS associates.
Key Responsibilities
· Ensure compliance with established control procedures.
· Completes work papers and reports by documenting assessment activities and findings.
· Communicates results with senior management.
· Training and developing agents.
· Ensures proper support and effective cooperation with CS Operations, CS Security, Legal, Human Resources and other stakeholders.
· Develops and maintains effective, predictable and measurable procedures for team.
· Participate in product and technology roadmap discussions.
· Provides regular coaching and feedback to direct reports to help grow individual functional skills and leadership capability.
· Understands and communicates vision for team members
Amazon is an Equal Opportunity Employer Minority / Women / Disability / Veteran / Gender Identity / Sexual Orientation / Age
Basic Qualifications
· 3+ years of people management experience
· 3+ years working in a customer service driven environment
· Exceptional (English) written communication skills able to write clearly and succinctly.
· Experience with developing and conducting security audits.
· Excellent skills utilizing SharePoint, Excel (pivot tables a plus), and Word
Preferred Qualifications
· A Bachelors degree from an accredited university or equivalent professional experience.
· Excellent written and verbal communication skills, including presenting to Key Stakeholders, senior leaders and large training groups in-person or remotely.
· 1+ years project management experience leading projects with tight deadlines that involve the use of automated and manual systems and supporting internal customers across the globe
· Customer-focused and results-oriented manager who exemplifies influencing without authority
· Ability to excel when dealing with ambiguity in a fast-paced environment that requires multi-tasking
· Multi-lingual/Bilingual in English and Japanese. This can be moved to a basic qualification in countries where there are CSAs who do not speak English and the TM would need to be fluent in an alternate language to hold 1:1 meetings with those agents.
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